Your dispatchers answer the same 40 questionsevery single day.
Pureblue builds AI teammates for HVAC and specialty field service companies. Work-order intake, dispatch, warranty claims, and billing — handled by role-trained AI that runs inside deterministic workflows, built with a Texas HVAC leader and going live this September.
Dispatch Coordinator
Takes work-order requests by chat, checks service areas and warranty coverage, routes jobs to the right techs, and keeps customers updated — around the clock.
The work it takes off your team's plate
Not a chatbot bolted onto your website — deterministic workflows that plug into your systems and do the work end to end.
Work-Order Intake Chatbot
Customers call in, wait on hold, and your CSRs re-key the same details into the system all day.
An AI teammate takes the request, validates the address and service area, checks warranty status, and creates a clean work order — 24/7, no hold music.
Dispatch & Scheduling
Dispatchers juggle spreadsheets, tech rosters, and callbacks to slot every job.
Jobs are matched to technicians by skill, zone, and availability, with exceptions escalated to a human dispatcher instead of everything landing on their desk.
Warranty & Billing Processing
Warranty claims and invoices pile up in a back-office queue and take days to clear.
Claims are matched to warranty companies, coverage is verified, and invoices go out the same day — with a full audit trail on every step.
Bolts onto the systems you already run
Pureblue complements ServiceTitan, FieldEdge, and Housecall Pro — it doesn't replace them. These personas attach to specific moments in the work-order lifecycle, backed by an exhaustive equipment database the FSM platforms don't have.
At dispatch — before the truck rolls
Triage & Job Prep Advisor
Reads the incoming work order plus the unit's make, model, and age, predicts likely failure modes, and pushes a prep list to dispatch — probable parts, tools, skill level, and estimated duration.
Service History Summarizer
Condenses the unit's full history into an at-a-glance briefing before arrival — “12-year-old condenser, third capacitor in 4 years, compressor amps trending up — flag for replacement conversation.”
On the job
AI Tech Advisor
Fault codes, wiring diagrams, sequence of operations, and superheat/subcool targets by model — with real depth on older and oddball equipment where OEM support is thin.
Parts Identifier
The tech photographs the nameplate or the failed part and gets back the OEM part number, cross-references, and local supplier availability.
Warranty & Bulletin Checker
Serial-number lookup for warranty status, known recalls, and service bulletins — before the customer gets billed for a covered part.
At the sale
Options Builder
Good/better/best replacement quotes with correct AHRI matchups, tonnage, SEER2 compliance, and the rebates and tax credits that actually apply.
Repair-vs-Replace Advisor
Unit age, repair history, refrigerant phase-out pressure, and cost curves combined into a recommendation the tech can present on a tablet.
Growing the team
Green Tech Trainer
Lets a first-year tech perform like a third-year tech, using the equipment database as the curriculum — a retention and capacity story in a labor-short industry.
Refrigerant / Compliance Logger
Handling guidance through the A2L transition, with refrigerant use auto-logged against work orders for EPA 608 recordkeeping.
Built on real operations — live this September
Work-order chatbot, dispatch, warranty, and billing workflows built and validated with a Texas HVAC leader — go-live is set for September, timed to land after the summer peak
Built for real field-service operations: service areas, zip-code routing, warranty companies, multi-crew scheduling
Extends naturally to plumbing, electrical, and property services
See it running on work that looks like yours
A 20-minute demo of hvac workflows running live — not slides. Tell us what you'd automate first and we'll build the demo around it.
Fixed-scope implementation
$50–75K to design, build, and deploy your first AI teammate and its workflows — live in weeks, not quarters.
Platform subscription
$50–60K/yr — hosting, models, monitoring, and continuous improvement included. Priced against a hire, not a software seat.
Augmentation, not replacement
Your people handle judgment calls; the AI teammate handles the repetitive work between them.