Run the whole job in one system.
Pureblue Field is field service management for contractors who have outgrown what they are running now — with an AI assistant at every step: the call, the dispatch board, the technician's hands, the warranty paperwork and the payment.
Built and validated with a Texas HVAC leader — their dispatchers, their techs, their real jobs.
One record, start to finish
Work orders that hold the whole job
One record from the first call to the money collected: the request, the equipment, the history, the photos, the parts, the authorization and the invoice. Nobody re-keys it into a second system.
Schedule, dispatch and routing
A dispatch board your coordinator can actually run a day from, with routing that accounts for where the trucks already are rather than where the map wishes they were.
Invoices and reports
Invoices built from what happened on the job, not reconstructed from a paper ticket three days later — and the reports that tell you which work is actually making money.
Parts, inventory and POs
What is on the truck, what has to be ordered, and which purchase order it is on — tracked against the job that needs it.
The part most platforms leave to the technician
A work order is easy to store and hard to finish. Field is built around the four things that decide whether a job closes clean.
An AI co-pilot beside the tech
Walks the technician through diagnose, repair and close-out, with the photos landing on the work order as they go. The newer tech asks it what the senior tech would have been interrupted for.
Warranty split from customer-pay
Every job comes back with a parts-and-services summary that separates what the warranty covers from what the customer owes, with the warranty provider tracked. This is the paperwork that quietly costs contractors the most money.
Paid at the job
Card and ACH through Stripe — a text link, an email link, a QR code on site, or a check. Collected while the technician is still standing there, not chased from the office next week.
Customers open their own work orders
An AI chat takes the request, checks the service area and the equipment history, and creates a clean work order — so the call that used to tie up a CSR arrives ready to dispatch.
Field Voice
The service line answers itself — and a work order comes out the other end.
Service calls do not arrive between nine and five. Field Voice answers the number your customers already dial, takes the request in plain conversation, and turns it into a work order sitting on the dispatch board with the address checked and the equipment history attached.
Takes the after-hours call
The nights-and-weekends calls that go to an answering service — or to voicemail — get taken properly, with the details a dispatcher actually needs instead of a name and a callback number.
Opens the work order
Service address validated against your coverage area, equipment matched to the service history, symptoms captured in the customer's own words. It reaches dispatch ready to schedule.
Knows an emergency when it hears one
No heat, no cooling, water where water should not be, anything with a safety smell to it — escalated to the on-call person immediately rather than queued for the morning.
Calls out, too
Appointment confirmations, on-the-way notice, and the reschedule conversation when a job runs long — the calls your coordinator makes all afternoon.
Field Voice is quoted with the platform rather than listed separately — it is scoped to your call volume and your on-call escalation, which vary more than a per-seat price can carry.
Who Field is for
A good fit
- Service-and-repair contractors running on spreadsheets, paper or accounting software alone
- Operations where dispatch, warranty paperwork and collections each eat a person's day
- Contractors who want the technician supported on the job, not just tracked
Probably not a fit
- Already running a field service platform that works — look at Pureblue Teammates, which works alongside it
- Smaller shops where a platform cannot yet carry its own weight
- Anyone wanting software they can switch on without a conversation — Field is scoped and migrated, not self-serve