Half your tickets are password resets.Your engineers know it.
Pureblue builds AI teammates for MSPs and internal IT teams. Tier-1 resolution, runbook-driven answers, and client documentation — handled by role-trained AI so your engineers work the tickets that actually need them.
Tier-1 Service Desk Agent
Resolves routine tickets from your own runbooks and client documentation, escalates with full context when it can't, and keeps every client's environment details straight.
The work it takes off your team's plate
Not a chatbot bolted onto your website — deterministic workflows that plug into your systems and do the work end to end.
Tier-1 Ticket Resolution
Engineers burn hours on password resets, access requests, and how-do-I questions.
Routine tickets are resolved from your runbooks automatically; escalations arrive with the environment, history, and troubleshooting already attached.
Runbook & Knowledge RAG
Tribal knowledge lives in senior engineers' heads and a stale wiki nobody trusts.
Your documentation becomes a live knowledge base the AI teammate answers from — per client, per environment, always current.
Client Onboarding Docs
New client environments are documented by hand, weeks after go-live, if at all.
Onboarding intake, asset inventories, and environment documentation are generated and kept structured from day one.
Built on a production-proven platform
The same workflow platform in production in investment banking and rolling out across HVAC field service
Ticket-shaped, runbook-driven work maps directly onto deterministic workflows
Escalation paths built in — the AI handles the routine, humans handle the judgment calls
See it running on work that looks like yours
A 20-minute demo of it / msp workflows running live — not slides. Tell us what you'd automate first and we'll build the demo around it.
Fixed-scope implementation
$50–75K to design, build, and deploy your first AI teammate and its workflows — live in weeks, not quarters.
Platform subscription
$50–60K/yr — hosting, models, monitoring, and continuous improvement included. Priced against a hire, not a software seat.
Augmentation, not replacement
Your people handle judgment calls; the AI teammate handles the repetitive work between them.