Half your tickets are password resets.Your engineers know it.
Pureblue builds AI teammates for MSPs and internal IT teams. Tier-1 resolution, runbook-driven answers, and client documentation — handled by role-trained AI so your engineers work the tickets that actually need them.
Download the 1-page overview (PDF)Book a 20-minute demo
Live it / msp workflows — not slides.
Tier-1 Service Desk Agent
Resolves routine tickets from your own runbooks and client documentation, escalates with full context when it can't, and keeps every client's environment details straight.
The work it takes off your team's plate
Not a chatbot bolted onto your website — deterministic workflows that plug into your systems and do the work end to end.
Tier-1 Ticket Resolution
Engineers burn hours on password resets, access requests, and how-do-I questions.
Routine tickets are resolved from your runbooks automatically; escalations arrive with the environment, history, and troubleshooting already attached.
Runbook & Knowledge RAG
Tribal knowledge lives in senior engineers' heads and a stale wiki nobody trusts.
Your documentation becomes a live knowledge base the AI teammate answers from — per client, per environment, always current.
Client Onboarding Docs
New client environments are documented by hand, weeks after go-live, if at all.
Onboarding intake, asset inventories, and environment documentation are generated and kept structured from day one.
Built on a production-proven platform
The same workflow platform in production in investment banking and rolling out across HVAC field service
Ticket-shaped, runbook-driven work maps directly onto deterministic workflows
Escalation paths built in — the AI handles the routine, humans handle the judgment calls
Frequently asked questions
Which tickets can the AI teammate resolve on its own?
The routine tier: password resets, access requests, how-do-I questions, and anything your runbooks already answer. Everything else escalates to an engineer with the environment, history, and troubleshooting already attached.
Does it work with our PSA and RMM tools?
Yes — Pureblue layers on top of your existing stack rather than replacing it. It reads your runbooks and client documentation, resolves or triages in your ticketing flow, and keeps every client's environment details straight.
How does it learn our runbooks?
Your documentation becomes a live, per-client knowledge base the teammate answers from — with sources cited, so engineers can verify any answer. When docs are thin, the escalations show you exactly what to write next.
What does it cost?
A $20–75K fixed-scope implementation plus $50–60K per year including hosting, models, and monitoring. For an MSP, that's less than one loaded L1 seat covering nights and weekends without churn.
See it running on work that looks like yours
A 20-minute demo of it / msp workflows running live — not slides. Tell us what you'd automate first and we'll build the demo around it.
Fixed-scope implementation
We design, build, and deploy your first AI teammate and its workflows — live in weeks, not quarters.
Platform subscription
Hosting, models, monitoring, and continuous improvement included. Priced against a hire, not a software seat.
Augmentation, not replacement
Your people handle judgment calls; the AI teammate handles the repetitive work between them.
Ready when you are
Tell us what you'd automate first — the form takes thirty seconds.