The phone rings during the rush.
One guest-facing teammate that answers menu questions, runs the waitlist, handles reservations, remembers every guest, and summons staff from any table — on your website, a QR code, a text thread, or your own phone line.
Built for independents and small groups — not enterprise chains.
What Guest handles
Menu & questions
Searches “gluten-free fish” or “something spicy” and answers ingredients, sourcing, hours and parking from your own documents — not a generic model's guess.
Waitlist & “how busy?”
Guests join by text, see their live position, get a “table ready” message, and can reply “running late” without losing the table.
Reservations
Books, changes and cancels through OpenTable, Resy, Tock or SevenRooms — or relays the request to your staff by text if you do not run one.
Table service & pay
Guests scan the table QR to call their server, ask for more water, and split, tip and pay from the same code.
What sets Guest apart
Any chatbot can read a menu. These are the four things that decide whether a restaurant keeps it running on a Friday night.
Allergy-safe mode
Saved allergies filter the menu and flag unsafe dishes in every answer — and print on the server's ticket, so the kitchen sees what the guest told the chat.
Live 86 sync
Sold-out items disappear from the menu and from answers in real time, so nobody is sold the fish you ran out of at seven.
Recovery before the review
Complaints reach the manager in minutes with a one-tap comp. Happy guests get your review link instead. The first you hear of a bad night is not Monday morning.
Smart waitlist
Quoted waits come from your own table-turn history, not a guess at the host stand — which is the difference between a party that waits and one that walks.
It remembers every guest.
A guest profile is keyed to the phone number, so the allergy and the favorites someone gave you last visit are there the next time they text — and the server's ticket carries the allergy alert without anyone writing it down. No account, no password, nothing for the guest to remember.
Guest Voice
The same teammate answers your existing phone line.
The number on your door does not change. Guest Voice picks up the calls that go to voicemail during a rush, answers in the same voice as the chat and the QR code, and texts the caller a follow-up so the conversation keeps going after they hang up.
Answers the calls you miss
Hours, parking, the menu question, whether you take walk-ins — answered at the moment someone calls, instead of landing in a voicemail box nobody clears until Tuesday.
Joins the waitlist by phone
A caller can hold a spot without downloading anything. The quoted wait is the same one the host stand is working from, and the follow-up text carries their position.
Hands off to a person
Anything it should not answer — a large party, a complaint, a private event — goes to whoever is on duty, with the call summarized so they are not starting cold.
Texts the follow-up
The caller gets the menu link, the reservation confirmation or the review request by SMS, so the call turns into something you can see rather than a memory.
Guest Voice is an add-on: $350/mo per location ($250 on Guest Regular), with 1,000 minutes included.
Guest pricing
Per month, first location.
Menu search and Q&A, SMS waitlist, “how busy is it?”, reservation relay to staff, allergy profiles. English and Spanish.
Adds predicted wait times, reservation integrations, full guest preferences and occasions, QR table service, and manager alerts.
Adds pay at table, POS order history and live 86 (Toast, Square, Clover), opt-in SMS campaigns, and a custom-branded persona.
$250/mo on Guest Regular. 1,000 minutes included.
Bundle with Pureblue Pantry and save 15–20% on both: $850, $1,615, $2,400/mo.
Frequently asked questions
Ask us for a demo — we'll build one live.
On your menu, your hours and your own house standards.
Book a demo